FAQs

Our Client Portal is very convenient for managing reservations and viewing vaccination status. Haven’t stayed with us before? Fill out a New Client Application to get started. You can also call or text us at (704) 663-3733 or email us at info@pamperedpetsinn.com

We require up-to-date Rabies, Bordetella, Distemper & a negative fecal exam that was completed within the last year. Additionally, your dog must be on a flea, tick, & heartworm/intestinal parasite preventative.

You can drop off any time our lobby is open, although we ask that you drop off at least 30 minutes before we close so we can get your pet settled. Find our lobby hours here.

We have a check out time of 1 PM. If you need a later check-out, we will extend your pet’s activities for the day for a daycare fee. Much like a hotel, we schedule incoming guest availability based on outgoing guests. We also need time to thoroughly clean and prepare suites for incoming guests.

Of course! We would love to show you our facility. Visit during our lobby hours and our staff will be happy to take you on a tour and answer any questions you may have.

We can accommodate multiple-pet families and have larger suites that allow for more than one dog to stay.

We provide the bedding and the bowls, so all you need to bring for your pup is their food. To keep your pet on their same diet routine, we ask that you bag & label each serving separately with the pet’s first and last name. If there is a difference between bags, include the specific mealtime (AM, Lunch, PM) or specific date to be given. If you wish to bring treats, include them in the bagged meals. You can find more information about our food bagging policy here.

We provide comfortable fleece bedding so please do not bring beds as they can be difficult for us to clean. We allow one toy or blanket as a comfort item for your dog, we just ask that it be clean and labeled with their name on it.

You’re more than welcome to check on your pet while you’re away! Email your request to info@pamperedpetsinn.com or text us at (704) 663-3733 and we’ll get back to you with an update. For a more detailed update on your pet’s stay and a photo, you can add on a Report Card to your dog’s visit and choose the frequency you would like to receive them. We are also very active on Facebook & Instagram and post photos and videos all week long.

If you would like to bring treats, please include them in any bagged and labeled meals for your pet. We also offer snack time which you can add onto any daycare or lodging visit. Choose from frozen yogurt or a housemade non-dairy option.

We can accommodate pets with special needs. Please speak to our staff about how we can help make your pet comfortable during his/her stay. Depending on your pet’s condition, we may request that you visit us prior to the stay so we can evaluate the needs of your pet and ensure that we are the best fit.

Yes! Many of our guests take medication and we have trained staff who are able to administer them for a small fee. We are able to administer a range of medication including topical, oral & injectable medicines.

We do have a fridge in our kitchen where we can store food that needs to be refrigerated.

For most stays, we do not take a deposit for lodging and payment is collected at pick-up. For Lodge and Learns and extended stays, we do require a deposit at check-in.

Puppies must have completed all rounds of our required vaccinations (typically at 16 weeks or 4 months).

We are primarily a group play facility, and require pets to be spayed or neutered to participate in play once they reach 6 months of age. We make some exceptions based on the specific circumstances of the dog, so please speak with our of staff to discuss your needs.

Our guests enjoy four 30-minute interactive play groups each day where they’ll burn off extra energy and receive plenty of socialization with other dogs and people in our fun resort environment! They also receive two additional potty breaks, which are, in effect, mini play sessions. We never have more than 10 dogs per handler in a play group, ensuring there is sufficient supervision for safe play.

Lodging guests enjoy plenty of interaction and love from our staff. Dogs receive four play sessions in our outdoor yards, as well as two additional potty breaks with their play groups and a dog handler. Staff also interact with guests when performing wellness checks, filling up water bowls, and during feeding time. Additionally, you can add on extra activities to your pet’s stay for even more fun, such as Extra Play, Extra Love, Trail Walk, Manners Practice, Birthday Party, Spa Services, & Snack Time. So. Much. Attention!

Comfort is one of our top priorities. Our guests stay in spacious, glass front suites that come in a variety of sizes for every type of dog. We also provide comfy fleece bedding and raised beds. We will only use crates when a situation calls for one (for example a dog recovering from surgery and needs very restricted movement).

We ask that you let us know as soon as possible if your plans change so we can accommodate others. Lodging cancellations made 48-hours or less before the reservation date will be subject to a $75 cancellation fee. Daycare, Bathing and Haircut cancellations made after 12 PM the day before an appointment will be subject to a $40 cancellation fee. Cancellations should be made via the Client Portal, text or email.

Our staff is trained to ensure we’re prepared for all situations and providing the safest experience possible for your pet. We honor the relationship you have with your own veterinarian and cultivate a close working relationship with them. In fact, we are located minutes away from some of the best care in the area and we have a van that can safely and comfortably transport your pet for care if needed. We have a registered Vet Technician on staff who recognizes situations that call for medical care and trains staff in handling pets & administering medicine prescribed by vets. We wouldn’t want to vacation at the doctor’s office, and we don’t think your pet wants to either, so we leave the medical care to the experts and focus on what we do best - giving your pet the best vacation ever!

Respiratory infections, like the common cold in humans, can be picked up almost anywhere dogs interact, including public spaces, parks, and even vet offices. Our facility encourages social interaction among pets, which unfortunately presents opportunities for transmission. Despite our best efforts to maintain strict cleaning procedures, wellness checks, and vaccination requirements, complete prevention is not always possible in such communal settings. While the risk is low, you should be aware of the possibility. Click here for more details.

The process begins by ensuring we have your dog’s up-to-date vaccination records on file. A senior handler then reviews your responses to the Getting to Know Our Guest form, to provide additional insight into your dog’s preferences and needs.

The behavior assessment has three components:

• How does your dog react in an off-leash, open group play environment to ensure they are a good fit for groups? Are they enjoying the experience or are they anxious, fearful or aggressive? Are they energetic and excited or calm and relaxed? A senior handler will introduce a few dogs into the yard to assess your dog’s comfort level and reactions, as well as the type of playgroup they would most enjoy.
• Is your dog comfortable in their suite during rest time?
• Does your dog interact well with handlers? Are they comfortable being touched? Do they listen when called, especially during play? How do they act when redirected?

At pickup, a senior handler will meet with you to review the results of the assessment and provide you with a Report Card that details how the first stay went. They can also answer any questions you may have.

We reassess dogs periodically throughout their life with us, but the Behavior Assessment fee only applies to that initial behavior assessment.