Policies

What To Know Before For Your Pet's Stay

What to Pack

  • Food:  We feed your dog or cat the same food they enjoy at home.  Bring enough food to last their entire stay, placing each meal in a separate plastic bag and label with your pet’s name.  We also have an in-house food option for a small fee.
  • Medicine:  As an added service, we can administer medications.  Please bring them in the prescription packaging or labeled bag and provide instructions.  An additional fee may apply.
  • Comfort Items:  We want your pet to have fun and be comfortable.  if they have a special toy or blanket that soothes them, we can include it in their suite.  We ask that it be clean, and their name written on the item to avoid mix-ups.

You don't need to bring:

  • Bedding: We furnish each suite with a fresh, luxurious fleece cuddle pad (lodging). Our suites for larger dogs also include an elevated cot
  • Litter Box / Kitty Litter: We provide and clean twice daily
  • Bowls: We provide bowls for food and water
  • Rawhide bones: We don’t allow these (for the health and safety of the dogs), but we do have bully sticks and other chew toys available in our store for dogs that like to chew when resting in their suite.
  • Bathing suits: They’re not required in our all-natural pool and waterpark
  • Toiletries: We highly recommend ending your pet’s stay with a soothing rejuvenating bath, blow dry and brush out for great looking coats.  Your pet can also get a nail trim, teeth brushing or other special attentions.  See our Spa Menu for specifics.
Employee holding a dog

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While You're Away

  • Follow us on Instagram (@PamperedPetsInn) and Facebook – your pet might be in one of our photos or videos of guests at play
  • If you need to check on their condition, call our Pet Concierge team (main number, option #4)

Checking Out

A couple of reminders for the end of your pet’s stay:

  • We’ll ask for your anticipated check-out time so that we can allow enough time to complete any departure baths.
  • Check-out time for Lodging: 1pm (all days).  Late checkout can be arranged with a charge for ½ day of daycare.  Or, request a bath and we’ll waive the daycare charge.

Vaccination Policy

When you entrust your pets to us as guests, our most important responsibility is their health and safety. We have structured our system of care to provide the greatest protection possible. This begins with ensuring that all guests are fully up-to-date on their vaccinations before entering our resort—for daycare, boarding, spa or training.

Dog in a kennel

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What vaccinations are required for dogs?

Before your pet’s visit, we will need certification that the following vaccines or exams have been delivered and the expiration date of each.

  • Rabies
  • DHPP (distemper, hepatitis, parvovirus and parainfluenza)
  • Bordetella
  • Fecal examination (annual)

Although not required at this time, we highly recommend this additional vaccination for the health of your pet when socializing with other dogs.

  • Canine Influenza (H3N8 and H3N2)

Additionally, your dog must be on a flea/tick preventive medication.

Puppies must have completed all rounds of vaccinations (typically at 16 weeks / 4 months of age).

If you have any questions or concerns, your veterinarian is always your best guide for making vaccination decisions about your pets.

Vaccination records can be sent via fax: (704) 663-3743 or email: info@pamperedpetsinn.com

PPI Staff with dog

What vaccinations are required for cats?

Before your pet’s visit, we will need certification that the following vaccines or exams have been delivered and the expiration date of each.

  • Rabies
  • Feline distemper vaccine

Additionally, your cat must be on a flea/tick preventive medication.

Kittens must have completed all rounds of vaccinations (typically at 16 weeks / 4 months of age).

If you have any questions or concerns, your veterinarian is always your best guide for making vaccination decisions about your pets.

Vaccination records can be sent via fax: (704) 663-3743 or email: info@pamperedpetsinn.com

Employee holding a cat

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