The Power of Transparency

dog playing in a poolWe believe in going above and beyond to provide the utmost care and comfort for your beloved pets. Your trust in us is the cornerstone of our commitment to excellence, and one crucial aspect of this commitment is transparency regarding your pet’s medical history.

As responsible pet parents, you undoubtedly understand the importance of being proactive when it comes to your pets’ health. It’s equally essential that we, as a boarding and daycare facility, are kept well-informed about your pets’ medical history, recent illnesses, or injuries.

  1. Early Detection is Key: Even if your pet’s ailment or injury has been resolved, it’s crucial for our staff to be aware of it. This knowledge empowers us to keep a vigilant eye on any potential warning signs of a recurring issue or lingering effects. Early detection can make all the difference in promptly addressing your pet’s health concerns.
  2. Tailored Care: Each pet is unique, and their medical histories are no different. By sharing this information with us, you enable our team to provide care that meets your pet’s needs. Whether it’s dietary restrictions, medication administration, or special accommodations, we can tailor our services to ensure your pet remains happy and healthy during their stay. Knowledge of previous issues provides us insight to provide extra monitoring. If, for example, your dog has a history of ear infections or hot spots, we’ll assess whether pool time is appropriate or if extra drying is needed after a swim.
  3. Reducing Stress: Change can be stressful for pets. Knowing about any recent or past medical events allows us to create a familiar and comfortable environment and implement the necessary protocols for your pet’s needs. This can significantly reduce the stress and anxiety your pet may experience during their stay with us. We utilize a pheromone spray to reduce mild stress and anxiety as well as Composure Chews to support balanced behavior and a relaxed state of mind. We can also switch a dog to a less active group or change their suite to better accommodate their needs.
  4. A Comprehensive Approach: Our dedication to your pet’s well-being extends beyond the time they spend at our facility. We want to be a part of their ongoing health journey. When we are informed, we can provide valuable insights and recommendations for your pet’s long-term care.

How Can You Help?

It’s easy! During the check-in process for your pet’s next stay, share any medical developments with our staff, even if the issue has been resolved. Provide details such as the diagnosis, treatment, and recommended follow-up care. The more information we have, the better we can serve your pet’s needs. Additionally, if you notice some differing behavior or have any questions after your pet’s stay, please call us to discuss. We are happy to research and have an informed discussion to assist you to the best of our ability. We all have the same goal: happy, healthy pets.

Remember, your pet’s well-being is our top priority, and we are here to collaborate with you in ensuring their health and happiness. We appreciate your trust and openness and look forward to continuing to provide the exceptional care your pets deserve.